At ElderCare Solutions (ECS), we understand that responsibility for an older adult can feel overwhelming. Many of the people who call for the first time are uncertain about what to say and what to expect.

Here is information about what you can expect and how to prepare for your first call with ECS.

Getting Ready to Call

No preparation is necessary for most people. Our experienced nurses know the questions to ask and understand the distress many callers are experiencing. However, we have found that some people feel more comfortable making a first call with some preparation. For those people, here is a list of the types of information that will be helpful.

Information about the older adult

Be sure to include their medical condition, mental status, living situation, and financial/insurance situation.

Information about support systems

It is helpful to know about family members, healthcare professionals, legal professionals, social service supports and caregivers.

Information about recent changes

Many first calls to ECS are prompted by a change, such as a medical crisis, a death, a move, or a life situation change.

Questions about ECS

It is important for you to feel comfortable with the partner you select for sharing the care of your loved one. We encourage people to ask about our organization, services and values. See “Selecting the Right Provider” on this page for things to consider when choosing a provider

What to Expect When You Call

When you call ECS at 630-416-2140, you have an opportunity to speak to one of our experienced geriatric nurses. She will listen carefully to all your concerns, and ask important questions about the older adult and their situation. At the end of your conversation, you will decide together whether ECS services are right for you and if so, which next steps would be best. Regardless of the outcome, there is no charge to callers for the initial call.

We understand the urgency which surrounds most first calls to ECS and we make every effort to respond to callers immediately. However, because our staff is usually out caring for our older adult clients, you may be asked to leave a message. If you leave a message, you can expect a return call within one business day.

You will want to establish a relationship with a professional who will partner with you, your loved one and other healthcare/legal professionals. The ideal Care Manager will have the education, experience, dedication and integrity to help you to find the best solutions for all involved.

Here are some key issues to consider as you select the right Geriatric Care Manager (GCM).

Education and Expertise

A Geriatric Care Manager should have an undergraduate or graduate degree in nursing, social work, counseling or gerontology. Special training in related fields, such as psychiatry and geriatrics and at least five years experience in the field are all important.

Local Knowledge and History

To offer you the most options, a Geriatric Care Manager must be familiar with a wide range of services and resources in the area. The longer an agency has served an area, the more likely they are to know resources and be known as a trusted partner.

Credentials

There is no state or national licensing agency for geriatric Care Managers, so Care Managers are most often licensed in their field of education, such as nursing or social work.

Cost

It is important to have a clear understanding of the cost of services. Be sure to clarify hourly rates, fee structure, inclusions/exclusions, minimum charges and payment arrangements.

References

Talk to at least one client reference and one professional (healthcare or legal) reference. Ask about all aspects of their experience, including what they found most helpful and any disappointments or disagreements.